Effective Operations Management

Question: Write an essay onEffective operations management? Answer: Effective operations management is directly proportional to the organizational objective. If the operation in a company is not properly regulated, it will directly affect the organizations profitability. The professional managers have the quality to evaluate the level of operation management required for achieving the goal, and they have the expertise in the related field such as finance, marketing, human resource, etc. Operation management relates to the generation of services and goods within the boundary of the organization. The operation management deals with input and output system of the organization. The inputs here are referred to as the competence of the workers, raw materials, machinery, whereas the output involves the distribution of the products and services of the completed goods that were produced for the customers (Lu eta l. 2014).According to Krajewski et al. (2013), Apple is an American multinational company and based on the technological innovative aspects this orga nization is one of the most successful organizations. The hardware products developed by the organization such as iPhone smartphone, iPad tablet computer, Mac computer, iPod, etc. have captured the global market in the last few decades. Apple Incs operation management (OM) consists of the application of ten decisions of the OM in order to ensure the fact that all the aspects of the trade are operating smoothly. The ten decisions involve various aspects such as product design, process and capacity design, quality management and location strategy. The organizations operations management evaluates after monitoring the productivity through different criteria. The organizations international size and miscellaneous activities decode to diverse standards, benchmarks and criterion for yield in unlike business areas. The following are some of the productivity criteria in Apples operations management Revenue per Square Foot,Product Units per Time,Milestone per Time (Burke 2013).Operation man agement is the significant action of management if that facilitates properly and carry out its responsibilities in a well-worse mode then it will enhance the yield ratios of the business as well as. Operation management is linked with the general management procedure and as well as operates. This function aids a lot in improving the production efficiency of the organization. As stated by Sennewald and Baillie (2015), if an effective quality management is established in the core business location, it will enhance the profitability of the business. The importances of quality management are as follows: Quality assurance, the satisfaction of the customer, diminish the risk associated with the business, achieve the strategic objective of the core business, improvement in the performance of the employees, profit maximization, setting of international standards, establish the client loyalty and enlarge in production process. The quality management system is related to the quality check. Bu t ahead of the assessment of quality management process it is vital to be acquainted with the quality process (Hopkin 2014).Apple takes the responsibility of each supplier to reach the highest standards of all the products and services. The requirements of the organization involve the commitment to the precise quality assurance. The ideal suppliers understand the culture and expectations of the organization. As discussed by Sallis (2014), Apple products have better margins than competitors. This enables Apple to consistently create and maintain higher levels of quality. Control over the price is possible because of the uniqueness that is built into every product.Apple has learned to achieve advantages in several unique ways. Vertical incorporation of the manufacturing procedure ensures quality and reaches the objective. The key to reaching the goal is the ability to generate in mass a superior quality good (Goetsch and Davis 2014).In the present generation, the managers identify the impact that measures affect on the performance. But it is also important to realize the importance of measurement as an essential key to the organization's strategy. As discussed by Usichenko et al. (2013), new strategies and innovative process employed by the executives can help in achieving breakthrough performance. In comparison to other multinational companies Apple Inc has made at the top in the booklist, but there are certain backdrops that still exist that need to be implemented in order to maintain its values and standards. In order to improve the operation and quality a SMART goal strategy needs to be followed: Specific In order to achieve the goal the organization needs to involve certain human resources such as the senior management team, executive management team, customers and several other tools. Apple Computer developed a fair scorecard to spotlight on the senior management on an approach which would expand deliberations ahead of gross margin, revisit on fairness, a nd market share. A small steering committee, intimately recognizable with the discussions and strategic thinking of Apples Executive Management Team, chose to focus on quantity categories within all of the four perspectives and to choose numerous dimensions inside each category. Measurement - Apple had been a technology and well-focused organization that competed by manipulative better tools. "Customer satisfaction metrics" were being implemented to adjust employees toward fetching a client-driven organization. The objectives can be achieved by introduction of the "total quality management (TQM)." TQM constitutes the participation from the total organization and needs to be implemented in every aspect of the trading processes. It should focus on the contribution of the workforce, management, suppliers and trade process. Attainable Apple conducts a comprehensive employee survey in each of its organizations every two years; surveys of randomly selected employees are performed more frequently. The surveys questions are concerned with how well employees understand the companys strategy as well as whether or not they are asked to deliver results that are consistent with that strategy. Shareholder value is included as a performance indicator, even though this measure is a result not a driver of performance. The measure is included to offset the previous emphasis on gross margin and sales growth, measures that ignored the investments required today to generate growth for tomorrow. Realistic Yes the goal is realistic. Achievement of a critical doorstep of market share was significant to senior management not only for the understandable sales expansion benefits but also to draw and hold software developers to Apple platforms. Time The time duration required to expand deliberations ahead of gross margin, revisit on fairness, and market share will be at least two years to successfully achieve those (Papp 2014). A trading process is a sequence of actions that describ e necessary resources, tools and scheme to perform errands effectively. Resources such as physical, living and financial are the vital keys of business procedure. Thus, capital is the crucial elements to sustain quality change. The human resources involve the management team and the other staffs, the physical resources relates to the development of the softwares and the IT systems; Internal cash contributes to the financial structure, and e-commerce, social An effective planned strategic quality modification reflects positive manipulations in the Apple. The changes set up broad opportunities and spirited power to compete with competitors. The huge amalgamation of quality softwares and improves in stylish and sleek design helps Apple capture the top position its market share. The unique advertisement endorsement help to maintain their brand loyalty between clients and enhanced supply chain speed up the deliverance time. However, correct proportion of stock accessibility in the depart ments and shops helps to elevate the device sales. Apple, a combination of different brand excellence and cost, depends on the brand. For example, iPhone is excellent quality and advanced in value rather than traditional brand. Apple sales most of the goods in their own trade name, so intended for quality alteration guarantee the quality and value convey to the client is lofty in the standard. The quality strategy implemented in Apple absolutely powerful in their brand position and capable of attracting fresh customer. By producing seasonal design, a fine combination of color difference and stylish, eye-catching items theyThere are diverse systems accessible to monitor the implementation of planned strategic quality change they are as quality circles, quality systems ISO 900, TQM, etc. These systems aids Apple Inc monitor the reason for the increase in the sale after a change in quality and also the reason for the improvement in the quality of services and products are accomplished by innovation and new technology. It is client-focused, strategic and systematic advance to unremitting improvement in quality, innovation and also service of Apple (Haslam et al. 2013).Customer satisfaction is monitored via customer's feedback; organizational performance is measured through comparison with the competitors and lastly benchmarking is done by an understanding of the marketing strategy, day to day operation strategy and value structure.As stated by Backer (2013), the implementation of strategic quality is generally not easily accepted by the workforce, shareholder. To implement it effectively, the essential plan should be constructed and dispersed the pertinent information at the correct time and correct place. The accomplishment plan is a suitable method to execute a strategic quality transformation.Objectives Tasks Success criterion Duration ResourcesIncrease quality of the products Identification of sustainable suppliers, training of staff Employee survey, Customer feedback 3 months Well trained employees, sustainable staffs, designer, adequate fundsIncrease advertisement promotion Marketing campaign, TV advertisement, social media Compare sales turnover, feedback 6 months Close connection with popular face reputed media, experience marketing teamMaintain stock availability Online supply management system, Trained employee Daily record checklist 6 months Well trained employeesThe monitoring is necessary to identify the success and failure of implementation of strategic quality change. MS has developed some monitoring system such as, regular feedback, survey, annual report, and plan A report Apple regularly collecting the feedback from customers to ensure the delivered product are high in quality and addressed the customers expects and demands. Social media like a Twitter and Facebook is the best sources for getting right comments and suggestions from customers. The positive feedback measures how successful of implementation of quality change i n Apple. The employees perform a survey to improve their service quality. Apple generates the trade report in quarter basis. The reports aid to monitor implemented strategic quality change" in a regular basis. The report reflects the qualitative and quantitative data. If sales turnover, liquidity ratio, and profitability, increases all through implementation of quality change, that dealings of Apple would achieve success to attain its objectives (Seabrooke and Wigan 2014). An evaluation that consists of a set of linked strategy projected to bring about a specific outcome. Such assessments help to understand why and how results are or are not being accomplished in implementation of strategic quality change and function of Apple has played. There is a range of tools to appraise the outcomes of strategic quality alteration. Achievement learning tool is utilized to evaluate the results of planned change. This relates the cluster of staffs, helps them to review the activities they had t aken in a quality change process. This would help employees to progress performance in the future (Schwartz and Duhigg 2013). Throughout this action learning process, employees remain more focused. These actions oriented behavior progress their skills and presentation that help Apple to achieve success and defined quality augmentation of the objective. The amplification and declination of sales and profit of Apple evaluate the achievement and failure. This is the quantitative assessment method, which measures fraction or statistical increment in productivity and sales turnover. Thus, Apple can fabricate high quality goods with a competitive cost add to the sales. This helps Apple can generate additional profit. In addition, extra stock accessible in store promotes clients to purchase more products that straight link the enhancement of the sales and profit of Apple. Moreover, serious advertisement promotion pulls customers to purchase more goods. The elevation in sales evaluates the achievement of the advertising strategy plan. The client feedback can be utilized to assess the success of planning strategic quality change. It is taken as deliberation to make an outstanding verdict for improving design and quality of products (Goetsch and Davis 2014). The unbeaten implementation of strategic quality change in the organization is not sufficient to bring out the quality. So normal update in technology, training of employees, establish an outstanding communication channel and nonstop follow up of excellence circles, etc. is essential to advance the quality in the everyday business process. As a quality scrutiny manager, subsequent improvement will be optional to set up strategic quality in Apple. During the quality inspection there is a lack of quality circles in Apple, so it is highly recommended to establish different divisional quality circles, which helps in continuous improvement of quality in services, business process. By doing these activities, Apple will ab le to engage workers in the process of finding and addressing concerns. Moreover, MS should be tracking customer complaints or product defects on a regular basis, and be able to act (Botje et al. 2014). It is suggested that should set up a fresh employees initiated program that teaches employees to spotlight on quality issues from the initial day on the position. Moreover, Apple organizing standard training conference for new personnel as well as obtainable staff to get better their skills and information in order to expand quality in Apple. Lastly, it is suggested that Apple should build up a system that will describe the quality standard of merchandise. Apple plans their product excellence is in the Plan A standard, that is not cleared for the clients. So, it is superior to implement international standards of quality measurement for goods and services to reassure the excellence trusted by clients (Gallear et al. 2012).According to Garza-Reyes et al. (2015), Quality culture is def ined as the organizational culture that contributes to the expansion of effectual and efficient concerned for quality. Apple entrenched quality culture for monitoring and incessant growth of quality in business. Apple focused on satisfying the external burden of clients takes an optimistic approach to prospects and seeks shares good performance. Moreover, the organization tends to examine quality associated with actions and strategies as an answer to externally driven tribulations or challenges. This culture embedding the workers and driven by conformity and accountability, and seeks a chance for rewards.The amalgamation of these two quality culture embeds workers and customer to get better quality in every level of commerce operation. These quality culture aids in monitoring and improving the steadiness in the quality of creation and services, delivered to customers. Thus, article powers the employees, to develop outstanding statement channels and construct up high-quality relation s with patrons. In addition, Apple organized a sequence of workshops for managers and unions.Plan A involves internal and external stakeholders for continuous development of quality culture by organized various activities. Such as, improve the quality of product and services MS involve a customer through survey and feedback. 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